about us
History
We were born as a men's fashion project in the mind of a man who loved clothes and valued good dressing very much. This man with great people skills, Francisco Nieto, known as "FRANK", began his business career in 1987 and in the heart of the city, "FRANK CHICOS" was born, which became a very well-known reference for the people of Ourense.
Very soon this project would bring much joy to the family business and Frank would decide to expand his facilities, no more and no less, than to one of the most emblematic premises of the city ; the building where the historic "Alfredo Romero Stores" were located.
Life put this project in the hands of a second generation who, halfway between homage and passion for the evolution of the project, and thanks to a loyal clientele, developed the innovative and specialized concept that FRANK STORE is today .
Present
Today, we are a team of young people eager to conquer the world . We have created a space that brings together a mix of some of our main hallmarks and we are VERY clear about what our path is :
-We want to dress people who value trends without falling into the ambiguity of passing fashions.
-We want to dress people who value quality and not quantity .
-We want to sell special, different, durable, exclusive and not massive items .
We are passionate about what we do, and that is why we strive every day to obtain the best products by travelling to the most important cities in the world in search of new brands, new trends and new experiences.
We take our customers' shopping experience very seriously ; advice, personalized attention and a selection of brands that pass a very demanding quality filter are one of the foundations of our company.
Shop in Santiago de Compostela
In November 2022 we opened our new store located in Santiago de Compostela, capital of Galicia.
The space consists of 450 square meters, with two floors, dedicated to luxury and premium brands for men and women.
In men's clothing we work with brands such as Ami Paris, Isabel Marant, Jw Anderson, Maison Kitsuné, Drôle de Monsieur... in our area dedicated to international designers.
We have an area more focused on the best Made in Italy brands on the market. In this space we have brands such as Herno, Fedeli, Tramarossa, CP Company, Pt Torino...
For women we have brands such as Ganni, Isabel Marant, Forte Forte, Aspesi, APC, Marni...
OUR STORE IN OURENSE
Frank Store Ourense is a space that perfectly combines fashion, design and architecture in the heart of the city. Located in one of the most emblematic buildings in Ourense, our store stands out for its impressive interior design, which offers a sophisticated and contemporary environment for a unique shopping experience. With large windows that display the latest trends and tell visual stories full of creativity , Frank Store is a reference point for fashion lovers.
In our store, we present an exclusive selection of the best international brands for men and women, including iconic names such as Kenzo, Maison Kitsuné, Drôle de Monsieur, Isabel Marant, Parajumpers, Woolrich and PT Torino . Every corner of the store is designed to highlight the best of our collections, offering distinct yet complementary areas that invite you to explore and discover.
Frank Store Ourense is much more than a store; it is a space where fashion and inspiration meet, designed for those seeking style, quality and exclusivity in every detail.
WOMEN'S COLLECTION
Our women's collection at Frank Store Santiago de Compostela offers an exquisite selection of the most prestigious and sought-after brands on the international scene. In a space designed to inspire, we present iconic brands such as Isabel Marant, Ganni, Forte Forte, Aspesi, APC and Marc Jacobs , among others, which stand out for their contemporary and sophisticated style.
Each piece in our collection reflects meticulous attention to detail, with designs that combine elegance, modernity and versatility. From casual and feminine garments to more avant-garde pieces, our offer is designed to adapt to the needs and style of every woman.
At Frank Store Santiago, we have created an environment that invites you to explore the latest trends and discover unique, high-quality pieces. Our women's collection is not only a reflection of current fashion, but also an opportunity to express personality and style through carefully selected garments.
DISCOVER OUR STORES
"Frank Store se consolida como referente en moda de lujo en Santiago de Compostela"
"Un comercio familiar que vende marcas de lujo modernas y vanguardistas"
"Frank Store: el lujo silencioso llegó para quedarse en Santiago"
OUR PURPOSE
At Frank Store , customer satisfaction is our primary goal because we believe an exceptional shopping experience is key to building lasting relationships. We want every customer to feel valued and confident knowing they're receiving quality products and personalized service. From in-store consulting to online order fulfillment, we work to exceed expectations, adapting to each customer's individual needs.
We know that every detail counts, which is why we strive to offer friendly, responsive, and professional service that reflects our passion for fashion and commitment to excellence.
Our customer service is so highly valued because at Frank Store , we view every interaction, whether in-store or online, as an opportunity to deliver excellence. We strive to provide friendly, personalized, and attentive service, adapting to each customer's needs and ensuring we exceed their expectations at all times.
For online orders, every detail matters. We approach every order as a challenge, from preparation to shipping, ensuring that the products arrive in perfect condition and on time. Our team is always available to answer any questions or queries, offering a fast and responsive service that reflects our commitment to quality.
Personalized service is one of our pillars. We listen to and understand the needs of each customer, offering detailed advice, continuous follow-up, and effective solutions. At Frank Store , we believe that an exceptional shopping experience doesn't end with the order, but continues with impeccable after-sales service, ensuring the complete satisfaction of those who place their trust in us.
Whether you shop at our physical stores in Ourense and Santiago de Compostela , or through our online store, we work with passion and dedication to make each experience unique, taking care of every detail and always putting the customer at the center of what we do.
For Frank Store , an exquisite selection of products is essential because we want to offer our customers a unique experience aligned with their highest expectations. Quality, design, and exclusivity are values that define our identity, and we know that each piece we choose reflects the standard of excellence we strive to convey.
Our commitment to meticulous selection ensures that every product—whether clothing, footwear, or accessories—combines the latest trends with premium materials and unparalleled attention to detail. Furthermore, working with the best international brands allows us to offer collections that stand out for their style, functionality, and sophistication, tailored to our customers' needs and tastes.
This selection not only guarantees that they will find unique pieces, but also positions us as a benchmark in luxury fashion, consolidating the trust and loyalty of those who choose Frank Store for their purchases. Ultimately, an exquisite selection is not just a matter of quality; it's a reflection of our commitment to our customers' satisfaction and experience.
At Frank Store , we constantly strive to improve our customers' shopping experience, both in our physical stores and online. We offer a carefully curated selection of top international brands, with clothing, footwear, and accessories that combine quality, design, and functionality. We choose each piece with our customers' needs and styles in mind, ensuring they find unique, high-quality products.
Our team provides personalized and friendly service, both in-store and online, listening to each customer's needs and offering expert advice to ensure the best purchasing decisions. On our online platform, we've optimized navigation to be intuitive and user-friendly, complemented by detailed product descriptions. We treat each order as a challenge, carefully curating the process from preparation to delivery, and ensuring an efficient exchange and return system for added peace of mind.
In our physical stores in Ourense and Santiago de Compostela , we create spaces designed to inspire, with impeccable product presentation and a welcoming atmosphere that invites you to explore our collections in comfort. We also value our customers' feedback, using it as an essential tool to constantly evolve and adapt to their expectations and needs.
Every interaction with our customers is an opportunity to deliver excellence. We work with passion and dedication to ensure that every shopping experience at Frank Store is unique, seamless, and memorable, always putting the customer at the center of everything we do.